Need ROI on Your EAS System? Focus on Refund Fraud

Electronic Article surveillance (EAS) has been around for quite some time and is still considered one of the leading Loss Prevention tools in reducing shoplifting. Those Loss Prevention professionals who have had the opportunity to interview amateur shoplifters or professional boosters were told many times over that they would rather steal merchandise from a non-EAS retailer than one who employs this technology. But in order to determine the true ROI of an EAS system, data needs to be analyzed.

There are several ways to calculate the effectiveness of an EAS system other than a reduction of shrink as a percent to sales. One other way is to compare the number of known shoplifting incidents within a specified time frame before the EAS system was installed, to a specified period of time after the EAS system was installed. Depending on the retail store and location, one may find a glaring reduction in shoplifting incidents. But shoplifting isn’t the only thing a solid EAS system should be preventing.

Refund Fraud is a large issue and one that is rarely cited as a leading cause of profit erosion. But in the 2015 Annual Return Survey published by the National Retail Federation (NRF), it was revealed that Refund Fraud accounts for 3.5% of total returns. If that doesn’t seem like a large number, then perhaps seeing it in dollars will cause more concern. According to the NRF’s 2015 survey:

  • Returns as a percent of total sales is 8.0%
  • Returns totaled $260.5 billion.
  • With 3.5% of returns being fraudulent, this equates to $9.12 billion in lost revenue.

Ensuring the right EAS system and the right EAS tags are in place are the two most important things a Loss Prevention professional can do to ensure the greatest ROI from the lowest possible investment. Although a huge challenge for retailers has always been getting a high level of tagging compliance from employees, some retailers have employed source-tagging. But if determining an effective ROI from your EAS system is the goal, then shoplifting isn’t the only thing to look at. The most successful LP executives know this, and that is why Refund Fraud reduction is one of the main benefits they realize from a modern and efficient EAS system that is coupled with the right EAS tags.

For more information regarding how to couple the right EAS tags to the right EAS system, visit

About Nedap Retail

Nedap brings 40 years of global experience, market expertise and close cooperation with leading retailers. Everything we do is driven by our mission to make it simple for retailers to always have the right products available. To achieve this, we offer industry-leading solutions for our customers’ diverse needs in loss prevention and stock management. For more information, visit

How to Build a Successful ROI Analysis

It is understandable why CFOs and senior executives in retail frequently demand a positive Return on Investment (ROI) analysis for any internal department before handing over the cash.

With net profit margins already so low, it only takes a few bad investments to put a tremendous amount of financial pressure on an organization.

When retailers feel this type of pressure, many tough decisions have to be made. Typically, these tough decisions involve price increases, staff reductions, a decrease in company benefits, and either a reduction or a complete elimination of profit-sharing or bonus programs, just to name a few.

In an effort to assist Loss Prevention professionals, Nedap Retail, a leading international provider of services and solutions for diverse needs in loss prevention and stock management, has compiled information from some of the most successful Loss Prevention executives regarding how they build successful ROI analyses.

For more information on obtaining budgetary approval, download Nedap’s recent whitepaper entitled, Facing the Ancient Loss Prevention Challenge: Building a Successful ROI Analysis.

About Nedap Retail

At Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for our customers’ diverse needs in loss prevention and stock management. Our inventive thinking and collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector.

We simplify retail management while improving your customers’ shopping experience. By taking most recurring tasks off your hands, we create time for you to devote to your customers. And that is what retail is all about. Whether you run a small local store or a large international chain, you will benefit from our broad range of products, ideas and services.

Nedap solutions are built upon more than 40 years of global experience, market expertise and close cooperation with leading retailers. Our worldwide operations are supported by a flexible network of certified partners across the globe. Nedap systems are future-proof (IP-based and RFID-ready), cost-efficient and eco-friendly. Our mission is simply to make sure your customers maintain the best shopping experience whilst we help you protect your profits. Our philosophy: “your store -our store.”

Nedap was established in 1929 and has been listed on the NYSE Euronext since 1947. Our headquarters are located in Groenlo, the Netherlands. We have subsidiaries in the United States, Belgium, China, France, Germany, United Kingdom, the Netherlands and Spain.

5 Ways To Lower The Total Cost of Ownership (TCO) Of Your EAS Systems

One of the most important decision factors when investing in a new electronic article surveillance (EAS) system – besides return on investment – is the total cost of ownership of the particular solution.

Total Cost of Ownership refers to the total cost you incur over the lifetime of the system: It includes the purchase price plus the costs of operation, such as installation, service, and maintenance.

Printers are a great example to explain TCO. The price of certain printers is very low, but over the lifetime of the printer you need x new ink cartridges – each almost costing as much as the printer itself. To calculate the TCO of a particular printer, you would do the following calculation: TCO = (price of the ink X number of purchase) + purchase price.

When choosing among different loss prevention solutions, you should not make your decision solely on the item’s purchase price, but also consider any additional costs this purchase will incur over time.

Ultimately every financial decision boils down to ensuring the lowest total cost of ownership (TCO) and ensuring the highest possible return on investment (ROI). And there are several approaches that can be considered to achieve that – and we will look at some of them in more detail today.

Dimensioning For High ROI For Single Stores

Not every store carries the same merchandise, exists in a similar location and has the same risk of shoplifting. Therefore, they do not need the same level of protection.

To maximize the return on investment for each store, we recommend segmenting your stores into three categories and equipping them at the level that is needed:

  • High-risk stores carry a high percentage of hot items and have a high theft risk due to location, etc. and need higher protection than average or low-risk stores.
  • Average risk stores are in a lower risk location but carry a relatively high percentage of hot items. While the shrinkage levels are nowhere near the high-risk store levels, they still need significant protection.
  • Low-risk stores: By definition, the shrinkage in these stores is low — but it still exists. Adjust the equipment needed to the lower shoplifting risk. Here the return on investment is driven by reducing your shrinkage and enabling source-tagging, which the other stores will benefit from.

After you categorized your stores, you can assign these levels a particular loss prevention solution to match the level of protection you need. For low-risk stores, this could mean installing one antenna as a deterrent in combination with smart activators. This way you do not over-invest in some stores, but you also ensure that you achieve maximum return on investment for single stores, not just across all stores.

Lower Your Upfront Investment

While the upfront investment costs are only part of the TCO calculation, they consist of the upfront investment for the loss prevention solution and, therefore, represent a large chunk of the investment. This can be lowered through:

  • A tiered approach – as described above
  • Reduced freight costs by consolidating your source tagging and distribution efforts
  • Power over Ethernet eliminating the need for electrical work – for large chains of stores that can easily save you hundreds of thousands of dollars

Maintenance, Service & Warranty

The biggest ongoing costs of a loss prevention system are the maintenance, service and warranty. However, there are some considerable cost savings if you choose a solution that offers online connectivity, remote device management, and system-internal health checks.

  • Eliminate the need for preventive maintenance (e.g., annual health checks)
  • Reduction of service calls by 70% through online maintenance as service partner can solve most problems remotely saving you the hassle of schedule expensive in-house service appointments.
  • Extended Warranty – look for an option to extend your warranty as long as possible to cover any eventual problems.

Labels & Source Tagging

The other variable costs are, of course, label and source tagging costs. Depending on which solution you chose, you might need to change how you tag. Consider partnering with your loss prevention provider to take advantage of cost-sharing with source tagging to lower your total cost of ownership.

  • Leverage the “Halo Effect” as customers usually not know which items are protected and which not. This way, you can limit the numbers of protected SKU’s.
  • Source-tagging of key articles not only ensures that these articles are protected, but it is also considerably cheaper than manual tagging.
  • Only use the best quality labels in regards to deactivation or detection so you can ensure maximum protection.


Future Upgrade Path To RFID

Even if it is not sure that your organization will move eventually to RFID in the future, you should consider RFID-ready systems.

These RF-based solutions give you an easy and especially cost-effective way to upgrade hundreds of systems to RFID within a short period by simply clipping in the RFID component. When you are ready, you will have a hybrid RF/RFID antenna or RFID-only EAS antenna system.

Also, remember, the decision to upgrade to RFID should not be postponed due to financial reasons – RFID isn’t more expensive, it is all about choosing the right company and the right antennas for you.

Bonus Tip: Life Expectancy Of Systems

Since TCO is calculated over the entire expected life of the solution you buy, you must know how you can expect the systems to function before they need to be replaced. Choose a solution that has a long proven life expectancy – for example, decades of experience have shown that Nedap systems run on average ten years or longer.

Also, if you invest now in an RFID-ready system, you future-proof your EAS systems for years to come – no matter what your path will be.


Calculating an accurate TCO is crucial when deciding on a loss prevention system. Ask your short-listed loss prevention providers to calculate a detailed TCO for their solution (and work with you to lower it) to give you the needed information to make an informed decision.

EAS Advertising Panels: Small Cost, High Return On Investment

There is a lot of debate and fear around whether or not customers would be scared off by visible security pedestals on shop entrance and exit areas.

For most shoppers, this is not even a concern. They are either indifferent or in favor of it because it makes them feel safer. Only some feel discomfort or embarrassment when, for example, the alarm goes if someone walks through.

Whatever the case might be, there is one way other than using concealed systems, to make everyone happy: advertising panels.

Advertising panels are thin, but sturdy plastic covers that clip into your electronic article surveillance (EAS) system. It is important to be sure you are using panels made for your EAS system; otherwise you might block the sensors or visitor counting!

These panels can be utilized in a variety of ways:

Promote Your Own In-Store Marketing Campaigns. Of course, the most obvious is to support your internal marketing campaigns. If you are a large retailer, that is currently running a back to school sale, make sure you tell your customers about it!

Generate Extra Revenue By Running External Promotions. You can even generate some additional revenue by letting vendors whose products you sell in your store advertise on the advertising panels. They will love the exposure in your high traffic exit and entrance areas!

Attract passerby Into Your Stores. Speaking of high-traffic areas: Advertising panels carrying enticing promotions will attract passing shoppers to enter your store and have a look around! This is an excellent way to get new visitors into your store or shoppers who did not intend to come by today.

Change in Ad Panel Makes Your EAS System Seem Newer Too. As much as an advertising panel makes passersby come into your store, it also gets the attention of potential shoplifters. The seemingly new pedestals become a visible deterrent and have a possible effect on your decrease of shrinkage.

Protecting Your Equipment. Of course, every retailer is concerned about the safety of its shoppers and employees. Advertising panels will help you prevent your littlest shoppers from climbing on the gates and potentially hurting themselves.

Blend Your EAS System Into Your Store Decor. Last, but not least, your advertising panels don’t even have to have any promotional content on them. You can also use them as a design element and integrate your security gates into your store design.


The bottom line is: Advertising panels can provide you with a high return on investment at a small cost; helping you to promote your products and store, protect your equipment and much more.