CONTROLTEK Recognizes Nedap as Premier Partner

Boston, Ma., (May 25, 2018) – Nedap has been recognized as a Premier Partner by CONTROLTEK, an emerging leader in retail product protection.

“Nedap has an impressive track record of innovation in both RFID and EAS space,” said Rod Diplock, CONTROLTEK’s CEO.  “Over the years we’ve built a strong partnership together, and jointly delivered thousands of EAS and RFID systems to North American retailers.  Merging Nedap’s advanced and easy-to-use technology with CONTROLTEK’s First Time Right solutions delivery program, we’ve also jointly delivered an unsurpassed level of satisfaction for our mutual customers.  In recognizing Nedap as our Premier Partner we are reaffirming our commitment to this long-term partnership and to our clients.”

“At Nedap Retail, our mission is to move markets with technologies that matter,” said Patrick O’Leary, Vice President and General Manager, Nedap Retail North America., “In CONTROLTEK we recognize a strong partner that has proven itself in deploying and supporting our technology with the highest level of quality, and are happy to be recognized as their Premier Partner.”

The two companies will jointly and separately showcase the latest in EAS and RFID at the upcoming NRF Protect conference in Dallas, from June 11 to 13.

Nedap and CONTROLTEK executive teams at the recent RILA conference in Orlando. Patrick O’Leary, second from the left, and Rod Diplock, third from the right.

The Evolution of “Saving the Sale” and What It Means Today | Part 3 of 3

So far in this three-part series on how to “Save the Sale”, I have covered:

In this third and final part to this “Save the Sale” series, the discussion will slightly shift toward the challenges retailers experience when attempting to digitize their business model to increase sales by enhancing their customers’ experiences.

Seek First to Understand (the Challenges)

In a recent article entitled, The Digitalized Retail Store – a Conversion Driver or a Giant Headache?, author Tom Vieweger highlights the challenges retailers face when digitizing their operations, as well as the steps retailers must take to successfully accomplish this relevant transition. Vieweger states retailers must first lay a foundation, meaning whatever “digital touch points” a retailer utilizes (i.e., displays, in-store kiosks or smart mirrors), they can only drive conversion if the promoted products are actually available.


To accomplish the next step laid out by Vieweger, retailers must “play, measure, learn & adjust,” meaning they need to learn how customers react to offering new services so they can begin innovating with customers, as opposed to for customers. The third and final step Vieweger lays out for retailers looking to successfully digitize is to stay flexible by removing internal barriers while creating new, agile approaches that can be adjusted as technology changes.

The bottom line? Accurate, real-time stock information is essential for any organization launching into this new world of retail. Launching new digital initiatives that inspire customers to purchase more items, only to be disappointed when the item is not in stock, will only serve to damage a retailer’s brand and alienate customers. RFID and EPCIS standards are the keys to success in this arena, as RFID enables a high stock accuracy while EPCIS is a standardized protocol to exchange information on RFID events.

Secure Self/Mobile Checkout: Lessons from US & UK Retailers

At the Retail Industry Leaders Association’s (RILA) Asset Protection Conference that will be held April 29 – May 2, 2018 in Orlando, Fl., retailers and academia team up to present an education session entitled, Teaming Up to Secure Self/Mobile Checkout: Lessons from US & UK Retailers. In light of the fact that self-reporting by retailers, video, and other evidence indicates current mobile checkout and self-checkout business models may be creating significant losses and inventory distortions, Read Hayes of the University of Florida & the Loss Prevention Research Council (LPRC), and Adrian Beck of the Department of Criminology, University of Leicester, teamed up with retailers to produce this engaging, value-packed session that will address the technologies needed to effectively play in the new retail landscape.

Attendees will hear from these respected academics who will share their latest research findings on the nature and extent of the risk posed by self-scan systems, together with retailers who are utilizing this technology in their businesses. If you have not already registered to attend this conference, you may do so by clicking here. This is a session you will not want to miss!


The Meeting You Need at the Time You Need it
Nedap will be displaying their latest RFID technology, including RFID-based EAS, at this year’s RILA Conference April 29 – May 2, 2018 in Orlando, Fl This is the perfect opportunity for you to stop by Booth 626 to experience firsthand how RFID provides the technological foundation needed to successfully launch a self-checkout or mobile pay platform while still protecting your merchandise.

If you would prefer to schedule a meeting with us at the RILA Conference, you may do so by clicking here.

The Evolution of “Saving the Sale” and What It Means Today | Part 2 of 3

I recently started a series on the evolution of the phrase “Save the Sale” and what it means today.  Part One discussed the definition of “saving the sale” and how not saving the sale impacts inventory and shrink.  Part two discusses the importance of having merchandise available and how mobile payment is becoming the standard to keep impatient customers fulfilled in this omnichannel world.

“Saving the Sale” is means merchandise need to be available of course and retailers must make it a seamless checkout experience.  Here’s additional detail on “saving the sale” solutions:

Merchandise Simply Available is Saving the Sale
Nedap offers practical solutions to typical challenges retailers face worldwide. Our mission is to make it simple for retailers to always have the right products available. We help you to make sure your customers feel they are the entire focus of your attention – that they can find whatever they want, wherever and whenever they want it – because your products are in stock and on the right shelf. Nedap’s solutions also help ensure your store teams spend less time looking for missing products and spend more time serving your customers.

Saving the Sale with Seamless Mobile Checkouts
The way consumers shop has changed dramatically over the past decade. The ‘traditional’ way of shopping; entering a physical store, choosing items and then lining up to pay at the checkout has been completely revolutionized. An increasing number of retailers are offering alternatives to the traditional point-of-sale by offering the possibility for their customers to make payment on their personal mobile devices. However, these ‘seamless checkout experiences’ tend to conflict with traditional EAS solutions. Nedap showcases how mobile payments can be combined with RFID-based EAS systems to effectively prevent merchandise from being stolen throughout the mobile pay process.

Seamless and cost-efficient security with RFID tags makes this solution sustainable. Additionally, Nedap’s solutions integrate nicely with existing systems, and the ability to use existing barcodes makes it even easier to adopt.

As digital sales continue to rise, it’s never been more important for retailers to optimize their checkouts in stores.

Use In-Store and Cloud-Based Technology to Save the Sale

RFID-based EAS
The role of electronic article surveillance antennas at the entrances and exits of stores have also changed. Traditional EAS systems alarm on active tags leaving stores, but intelligent article surveillance systems are capable of not only recognizing specific items. They can also detect and trigger alarms for several different scenarios. These systems are more advanced than ever before. Within this modern retail environment, Nedap distinguishes different levels of intelligent article surveillance to meet the needs of each retailer, all with one thing in mind: We make it simple for retailers to always have the right products available.

!D Cloud
Making sure that a product in the right size and the right color is available for your customers is crucial these days. However, merchandise availability should not result in overstocked stores and the associated high capital cost. That is why having accurate stock information at all times is key. RFID technology makes it possible to automate in-store stock management – resulting in optimal merchandise availability for customers and an in-store stock accuracy of over 98%.

To enable a fast RFID deployment and optimum scalability, Nedap has designed !D Cloud. !D Cloud is a cloud-hosted software suite that functions as a scalable integration layer between the existing ERP system and RFID readers. There is no need to replace existing IT infrastructures, add any new in-store infrastructure, or change the current ERP system.

Stay tuned for the conclusion to the series next week.

The Evolution of “Saving the Sale” and What It Means Today | Part 1 of 3

Reflecting upon recent conversations I’ve had with Loss Prevention (LP) leaders, I have noticed an interesting shift in the way inventory shortage, or shrinkage, is being talked about. Over the many years I have been in the retail loss prevention industry, I have seen the focus of loss prevention leaders volley from one thing to the next. Robberies, employee theft, shoplifting and Organized Retail Crime (ORC) are still some of the most commonly talked about LP issues. However, these discussions are no longer solely focused on how these issues impact shrinkage. Most recently, these discussions focus on how these issues impact sales.  After all, retailers cannot sell off empty shelves.

The phrase “Save the Sale” started to surface in 2009, but it has recently gained ever more momentum.  Loss Prevention executives from retailers of all kinds are being charged with “Saving the Sale” in all areas of their focus.

Over the next few weeks, I’ll be publishing a series on how Saving the Sale affects you and how you can help your organizations “Save the Sale.”  Here’s the first two critical points to saving the sale:

Save the Sale Means Real-Time Access to Inventory
Retailers like Macy’s and The Children’s Place are still hot on ‘omnichannel retail,’ which is the term used to describe how retailers connect online and offline shopping behaviors. In a recent article in Forbes Magazine, Macy’s Executive Chairman, Terry Lundgren, stated that Macy’s is continuing to see serious growth in the area of “buy online, pick up in store” (BOPUS). He believes “physical stores are not going away,” and that, “customers will always want the option of coming into the store to try on jeans instead of buying three different sizes online.”

In this same article, Jane Elfers, CEO of The Children’s Place, stated her organization is also making a “big move towards digital and employing a lot of the omnichannel use cases like BOPUS and ‘Save the Sale.’” The article goes on to acknowledge that ‘Save the Sale’ requires store associates to have the ability to access real-time inventory across the network of stores, and that this inventory access enables store associates to keep customers from walking away from a purchase by finding their desired item online or at another store location with ease.

Failing to Save the Sale Increases Shrink

People rarely consider that sales directly impacts reported shrinkage percentages. The most successful loss prevention executives understand that when sales are up, shrinkage often decreases. Conversely, when sales are soft, the reported shrinkage percentage often increases. This is because shrinkage is typically reported as a percent-to-sales. This is calculated by dividing the total dollar amount of inventory shortage by the total sales. For example, if a retailer that does $3 million/year in sales takes inventory and determines $100,000 of inventory is unaccounted for, they simply divide $100,000 by the $3,000,000 and report a 3.33% shrinkage rate.

This means that if the inventory shortage of $100,000 stays the same, but sales increase to $3.2 million/year, their reported shrinkage rate decreases 20 basis points to 3.13. Conversely, if sales decrease to $2.8 million, their reported shrinkage rate would increase by 24 basis points to 3.57%. This is partly why retail’s classic saying – “Sales cures all ills” – has stood the test of time.

Stay tuned for the next in the series, “Seamlessly Saving the Sale”…

Nedap introduces 3rd iSense Lumen antenna

In-store hardware for article surveillance

Groenlo, The Netherlands, 20 November 2017

Today, Nedap announces the international launch of its iL33 Plexiglas article surveillance antenna for loss prevention in retail stores. The iL33 is the 3rd antenna in Nedap’s iSense Lumen product line, which was introduced earlier this year. It has an elegant design and delivers intuitive user feedback.

New Plexiglas design
The iL33 antenna easily blends in with a multitude of store designs with its combination of a Plexiglas body and a metallic foot. The transparent design makes the antenna an unobtrusive element in the store entrance while the light effects are reinforced in case the alarm goes off. Additional sensors for customer counting and metal detection are fully integrated in the design.

Hilbert Dijkstra, Product Manager at Nedap Retail, comments: “We always strive to make loss prevention a natural part of the store design and the store processes. The new Lumen antenna is a great addition to our iSense Lumen product range. It truly reflects design and functionality ambitions with its elegant looks and multiple alarm options for a variety of events.”

Intuitive user feedback
In line with the other iSense Lumen antennas, the iL33 antenna offers different light and sound effects, which enables store employees to react more effectively to an alarm. The multi-colored lights and state-of-the-art speakers notify the store staff about the cause and urgency of specific events, such as incoming and outgoing RF alarms, metal detection alarms, and ‘wrong way’ detection to alert when the store entrance is used as an exit.


Media contact:
Robin van Stenis
Global Marketing Manager
T +1 (844) US NEDAP
M +1 (781) 557 8002

Mobile Shrink: The Newest LP Challenge

Just when Loss Prevention (LP) professionals thought they’ve identified every point-of-loss to battle, technology has introduced mobile point-of-sale (mPOS) to the world of retail. This has caused some LP professionals to scramble a bit to create stopgaps until they can wrap their arms around this relatively new method of retail operation. Those who have had the fortune of building a career within retail are accustomed to the ebb and flow of the industry. Many years will pass in which retail processes become stagnant, then suddenly the daily business-as-usual exercises are instantly replaced with the newest, edgiest movement designed to increase sales while remaining competitive. However, rarely does a new flavor-of-retail directly impact Loss Prevention initiatives.

Studying the Study
In a recent study published by University of Leicester’s Department of Criminology, and funded by the Economic and Social Research Council (ESRC), Professor Adrian Beck and Dr. Matt Hopkins set out to explore how the advancement of mobile scanning technologies within retail might impact shrink. According to the study, “the primary focus was to identify current developments in mobile scanning technologies in the retail space; to understand how allowing customers to use their own personal mobile phones to scan and pay for items could impact upon shrinkage and also identify how crime prevention might be integrated into these systems.”

Is shrink-by-mPOS a major concern? The fact that academia chose to take on the topic for a sanctioned study affirmatively answers that question. As an LP professional, it is extremely difficult to imagine a world in which shoppers enter one of their stores, begins to scan merchandise with a personal smartphone, and then just walks out the door bypassing all traditional checkout registers. A shrink concern? Absolutely. And what did the university’s study find? Quite a bit, actually.

What’s the Buzz?
First, it is important to understand why retail executives are pushing forward on embracing mPOS within their respective companies. There are many benefits that lend themselves to customer loyalty and increased sales. According to the study, benefits include:

  • Customers no longer have to load and unload their shopping carts. They just scan and bag.
  • Customer convenience- speedy checkout
  • Customers know how much they are spending as they shop
  • Real-time push notifications depicting related items can be sent to customers while they shop
  • Labor savings, as fewer employees would be needed to operate traditional checkouts

When considering just these few benefits, it is easy to see why retailers are adopting mPOS at a record-pace, and why LP professionals are feverishly working to help support their respective companies obtain the greatest return on their investments.

mPOS Shrink
One key finding depicted in the University of Leicester’s study was the identification of four ways in which mPOS can cause shrink. Although slightly worded differently, these descriptions encapsulate the ideas discussed within the study:

  1. Theft through malicious non-scanning of goods
  2. Non-malicious loss through non-scan/scanning errors
  3. Negative effects on the customer experience generated via audit checks
  4. Transaction fraud or fraudulent use of app-hosted payment systems

The implications of each of these are self-explanatory, so more detail of each will not be provided in this blog. However, Professor Beck and Dr. Hopkins do highlight one solution that would help solve the dilemmas: “The challenge is developing an RFID solution that could be used in an intelligent way to deactivate when the consumer had purchased the products – in effect the tag communicates with the store inventory and when the payment is authorized the tags switch status from ‘not sold’ to ‘sold’ and consequently will not activate the exit alarms.”

These researchers are correct. Such a solution would impact most of the four shrink-causing dilemmas mentioned above. Although it is highly unlikely that an RFID solution would detect a fraudulent method of payment, many believe mPOS does not really increase the potential for loss in this area since these losses already exist within traditional shopping methods. That aside, if such an RFID solution described by Beck and Hopkins did exist, it wouldn’t matter whether or not a customer intentionally failed to scan an item. This RFID solution would detect the non-scanned item, allowing an employee to immediately remedy the situation without the need for an intrusive audit (poor customer experience).

The Good News
There is good news for those LP professionals waiting for the RFID solution described in the study to be developed. It’s already here.

When looking for the newest, most dependable RFID solutions, most start by researching what Nedap Retail has to offer. Nedap is widely recognized as the leader in RFID solutions within the retail space, especially when it comes to the customer experience. That is why it is no surprise that Nedap’s Cloud-Based EAS solution does exactly what Professor Beck and Dr. Hopkins described as a solution to mPOS-related shrink.

Nedap’s Cloud-Based EAS solution automatically deactivates soft EAS tags as items are scanned with a customer’s smartphone. As the study described, Nedap’s solution “communicates with the store inventory and when the payment is authorized, the tags switch status from ‘not sold’ to ‘sold’, and consequently will not activate the exit alarms.”

Solutions such as this are why Nedap is the world leader in RFID solutions. For more information on how Nedap’s innovative approach to retail, read the whitepaper entitled,

“How to prevent high shrinkage levels when introducing mobile checkouts in retail stores.”


The Consumer Push for Mobile Pay Checkouts

“What’s a Cashier?”

Checkouts haven’t changed since the beginning of retail. Sure, there are different models of the checkout, such as customer-unload designs, cashier unload designs, and even self-checkouts. But all of these types of checkouts have one thing in common: Cashiers.

With the Mobile revolution and the continued development of RFID technology, checkouts as we know them will soon be a thing of the past. This is not just a sci-fi vision into some impossible future. This is our new reality. Some say that within the next 10-20 years, children will be asking, “What’s a cashier?”

Winners Always Want the Ball

Some retailers will wait on the sidelines as their more in-tune-with-reality competitors pass them by in this new world. Unfortunately for them, they may never recover. In his recent blog, The Missing Piece in the Mobile Payment Puzzle and How RFID Completes It, RFID expert Hilbert Dijkstra lays out not only the benefits of mPOS, but also how retailers can protect their merchandise in this new, fresh and exciting retail environment.

The new world of mPOS still has unclaimed land, meaning there are still creative ways to deploy it. This is demonstrated in our whitepaper, How to Prevent High Shrinkage Levels When Introducing Mobile Checkouts in Retail Store. As stated in the whitepaper, Apple stores employ a unique version of mPOS. Any Apple employee walking the sales floor carries an iPad that allows them to ring up customers where they stand, thereby eliminating lines that traditional checkouts still contend with. This system of ringing sales may work well for Apple, but other retailers are experimenting with an even more unique way to use mPOS: one that involves RFID.

Leveraging Labor

There are many forward-thinking retailers today who understand the importance of being on the leading edge. Those first to adapt to the consumers’ push for mPOS will reap the rewards that come with building strong brand loyalty. But other benefits, such as labor reallocation or reduction, can be realized with mPOS.

mPOS retail mobile checkout

Imagine a customer walking into an apparel store. She sees a handbag she wants and simply scans the item using her smartphone, then exits the store. Far-fetched? Not at all. Some retailers are already doing this, while others are still wondering when the right time is to start their RFID journey. But one thing is for sure. Customers will flock to those utilizing this RFID technology.

Omnichannel Bliss

The use of RFID with mPOS is not the only benefit to retailers. Those in the omnichannel space also need RFID to solve their customer service woes. To successfully implement omnichannel strategies like click&collect or ship from store an accurate stock is a must have. When items that are ordered for instore pick up or to be send from the store are not  the apologies that ensue does little to help the brand damage that takes place each time this type of incident occurs. To read more on why RFID is the true omni channel enabler, please read more here.

With the introduction of mPOS to the market, omnichannel has come full circle. Now, when customers arrive to pick up the items they already paid for online, they can simply arrive at the store, select their purchased item, scan it out and leave. No lines. No hassle. No employees needed.

This is an interesting time in the world of retail, and consumers are in the stands patiently waiting to cheer for and support the retail winners who want the ball. Who will that be?

About Nedap

Nedap’s retail loss prevention products include electronic article surveillance, RF EAS systems, RFID EAS systems, Customer Counting and Retail Store Access Control systems.  Nedap’s retail solutions are based on intelligent identification and registration of people, animals and objects, or on innovative, ‘green’ electronic controls and power supplies. Innovation is driven by clients’ operations: systems are developed and adapted to optimize clients’ production and information processes.

Nedap brings 40 years of global experience, market expertise and close cooperation with leading retailers. Everything Nedap Retail does is driven by their mission to make it simple for retailers to always have the right products available. To achieve this, Nedap Retail offers industry-leading solutions for their customers’ diverse needs in loss prevention and stock management. For more information, visit Nedap Retail’s website:

NRF PROTECT 2017 – A Recap

NRF PROTECT 2017 – A Recap

At NRF PROTECT 2017, Nedap Retail loss prevention solutions were debuted.  Our premier distributors showcased our popular !D Top and the recently launched, iSense Lumen iL45 antenna in their booths.

Nedap Retail Partners at NRF Protect:

Scarsdale Security Systems
NuTech National

During the NRF Protect show, Nedap announced the global launch of its new iSense Lumen line.  It is the latest extension of Nedap’s successful iSense hardware platform for article surveillance and article tracking in retail stores. The Lumen iL45 antenna offers new user feedback functionalities. It can be used at multiple locations in a store, thus optimizing the retailer’s product availability.

The Orange Wave continues!  Patrick O’Leary and Wouter Ubbels sat down for an interview with Gus Downing to discuss our newly released Intelligent EAS and RFID Solutions.  Check out this episode once it premieres on the Daily and!

Nedap hosted a successful cocktail reception, held at the Pose Rooftop Lounge of the Gaylord alongside Axis Communications, Indyme and All-Tag. It was very well attended with several LP retailers, our partners and friends. Nedap displayed our LP solutions in the tech zone, including the !D Top and the new iSense Lumen antenna.   Did you miss the tour or are you interested in learning more about our approach and vision? If so, please contact us!

During the Pose event, the D&D Daily’s LPNN’s two MCs, Amber Bradley and Joe LaRocca, filmed lived!  Catch the recap video below!

Be sure to visit Nedap at next year’s NRF Protect show at the Gaylord Texan, Dallas!

Check Out Our Photo Recap






Partner Spotlight: Best Security Industries

We are pleased to feature Best Security Industries (BSI), a leader in retail security, offering one of the broadest ranges of EAS systems, tags and related products and services in the market. BSI is a proud partner of Nedap Retail-Americas.

quality EAS systems BSI

Headquartered in Delray Beach, Florida, BSI has provided affordable, quality EAS products and services worldwide since 1987 and is now the largest independent distributor of EAS Systems and related peripherals including tags and labels. Its service portfolio includes EAS removal, inventory, logistic depot and re-installation, along with equipment repair, equipment buy-back and/or trade-in, design consulting and equipment leasing options.

BSI has also built a strong reputation engineering highly effective video solutions across many of North America’s leading retailers. Its most recent offerings include intelligent, connected, cloud-based solutions including BSI Cloud Connect, a remote hosted video solution; BSI Notify Smart Pad, an intelligent merchandise notification system and BSI Tracking, a GSP-based intelligent tag for high-end merchandise tracking.

To learn more about BSI, visit the BSI Partner Spotlight Page.

Become a Nedap Retail Americas Partner.

About Nedap Retail

Nedap brings 40 years of global experience, market expertise and close cooperation with leading retailers. Everything we do is driven by our mission to make it simple for retailers to always have the right products available. To achieve this, we offer industry-leading solutions for our customers’ diverse needs in loss prevention and stock management. For more information, visit

Navigate the Art of Calculating and Delivering Positive Returns on Investment (ROI)

Nedap Retail is committed to helping Loss Prevention executives increase their Returns on Investment (ROI).

Nedap designed the ASR Assessment Checklist to assist Loss Prevention executives who choose to implement this efficient, ROI-increasing method for identifying high-shrink stores.

Click here to download the ASR Assessment Checklist to identify which stores would receive the greatest benefit from your loss prevention resources.